Shipping Policy

Order Processing Time

Due to our purchase hesitation period (click here for details), as well as potential system delays, time zone differences, and other factors, we typically require 1-3 business days to process your order. Please be aware that this processing time may be extended appropriately during public holidays or due to other force majeure factors.

Shipping Fees

We offer standard shipping service costs $9.9. When your order’s total payment exceeds $49, we will provide free basic shipping. For our VIP users, the shipping service will be governed by the relevant membership policy.

Shipping Range

We offer global shipping services, but due to current restrictions with our partnered logistics and postal companies, not all countries and regions may be supported. Please refer to the checkout page for specific details. We do not provide a separate list of restricted regions; if shipping to your address is not possible, we will inform you and cancel the order. Thank you for your understanding.

Due to possible delays in updates from logistics companies and our website, if you have questions about shipping to your region, or if you’re unable to place an order due to location restrictions, please contact us at [email protected].

Please note that customs policies in some countries or regions may require additional personal information from the recipient. In such cases, we will contact you via email or SMS to request this information, which will be provided to the local customs office solely for clearance purposes.

Shipping Time

Due to varying levels of logistics service across countries and regions, and the multiple steps involved in the shipping process, it is difficult for us to provide an exact estimate of shipping times. Based on average delivery times in different regions, shipping generally takes between 5 to 14 days. We appreciate your patience during transit. Customs policies in each region may change frequently, and we have no control over the actual customs processing time, which may occasionally cause delays. At this time, we do not offer a tracking option for shipments. If you have any questions about the shipping process, please feel free to contact us, and we will be happy to assist.

Out of Stock

If an item you purchased is out of stock, we will ship your order once the out-of-stock item is restocked.

Tax Policy

The prices listed for products on our website include VAT. Customers are responsible for any additional taxes that may apply in their country or region, including but not limited to sales tax, customs duties, and extra customs handling fees. If your country requires the collection of these additional taxes, we will do our best to assist; however, the handling and payment of such taxes remain the responsibility of the customer. We appreciate your understanding regarding any inconvenience this may cause.

Contact Information

We strive to provide you with better logistics services. If you have any questions regarding this policy, you can contact us using the information below:

[email protected]